Embroidery FAQs

How do I order a Custom Embroidery piece?

Currently I take orders exclusively through Instagram. Please send me a message on my account @laurenchaseco

How will my hoop be framed?

Your embroidery will be sent to you sewn into the hoop with a small thread added for you to hang it with. If you would like to put your embroidery into a frame instead of having it sewn into the hoop I can remove the hoop before sending you the finished product, this must be requested at the time your place your order.

Will my finished embroidery be an exact representation of original photos that I send you?

Your finished embroidery will not be a realistic reproduction of any photos that you send me to work off of. I choose to do stylized recreations that are stitched in my style which tends to be less detailed with more subdued colors.

What forms of payment do you accept?

Venmo is my preferred form of payment.

When is payment due?

Payment is due upon order of the custom piece, prior to the creation of the piece.

What is your return policy?

Custom Embroidery is non-refundable due to the time and effort that I put into creating each piece.

What countries do you ship to?

At this time I only ship custom art inside the United States.

What shipping carrier do you use?

I ship only using first class mail (stamps) which means there will not be a tracking number for your order. I do not offer any other shipping options because they are not compatible with my daily schedule.

What happens if USPS loses my embroidery?

Custom embroidery is non refundable, even if the painting is lost or damaged by USPS. If the embroidery is lost via USPS or undeliverable for some reason it should come back to me via the return address and then I can mail it back again. I am not lenient on this due to the fact that some may use shipping excuses as a way to get their order for free.

What materials do you use for the embroideries?

The embroideries are stitched on linen cloth using DMC thread and are sewn into a wooden hoop with an attached string for easy hanging. If you would like the embroidery left outside of the hoop so that it can be put in a picture frame please let me know upon ordering, otherwise I will default to sewing it to the hoop.

Will my embroidery appear on your website?

All Custom work has the possibility of being turned into a print and sold in the digital print page of this website.

How do I care for an embroidery?

Sometimes the embroidery will become loose in it's hoop during the mailing process. If you notice this then all you have to do is gently pull the back edges of the fabric until the fabric is taught in the front again.

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