Custom Art FAQs

How do I order a Custom Art piece?

Currently I take orders exclusively through Instagram. Please send me a message on my account @laurenchaseco

Will my finished watercolor be an exact representation of original photos that I send you?

Your finished watercolor will not be a realistic reproduction of any photos that you send me to work off of. I choose to do stylized recreations that are painted in my style which tends to be lighter with more subdued colors.

What forms of payment do you accept?

Venmo is my preferred form of payment.

When is payment due?

Payment is due upon order of the custom piece, prior to the creation of the piece.

What is your return policy?

Custom Art is non-refundable due to the time and effort that I put into creating each piece.

What countries do you ship to?

At this time I only ship custom art inside the United States. If you would like to order a custom piece outside the U.S. I am happy to email you a copy of the finished piece for you to print at the print shop of your choosing.

What shipping carrier do you use?

I ship only using first class mail (stamps) which means there will not be a tracking number for you order. I do not offer any other shipping options because they are not compatible with my daily schedule.

What happens if USPS loses my painting?

Custom Art is non refundable, even if the painting is lost or damaged by USPS, but I am able to send a digital copy of the painting for the customer to have printed at the print shop of their choice. If the painting is lost via USPS or undeliverable for some reason it should come back to me via the return address and then I can mail it back again. I am not lenient on this due to the fact that some may use shipping excuses as a way to get their order for free.

What materials do you use for the Watercolor paintings?

All paintings are created using professional Daniel Smith watercolors and 100% cotton paper.

How do I care for my custom watercolor painting?

To help keep your paintings vibrant for the duration of their life keep out of direct sunlight, humid environments (such as bathrooms), frame under anti-UV glass, use an acid free mat (this keeps your painting from sticking to the glass) and keep away from water, heat, and grease. Original watercolor paintings tend to have a slight wave to the paper due to the painting process, this should not be noticeable when framed.

What are custom "Black and White" Drawings ?

Black and White drawings are created using Micron Pens and 100% cotton paper. To help keep your drawings vibrant for the duration of their life keep out of direct sunlight, humid environments (such as bathrooms), frame under anti-UV glass, use an acid free mat and keep away from water, heat, and grease.

What are the copyright rules for your products?

Custom art is for personal use only. The restrictions include but are not limited to the following actions. In no circumstance is the buyer permitted sell prints of their custom artwork for any reason. In no circumstance is the buyer permitted to edit the artwork and then sell it. In no circumstance is the buyer permitted to make a copy of their custom artwork and send it to someone else. In no circumstance is the buyer permitted to make multiple prints for the purpose of giving them away (with the exception of wedding invitations). In no circumstance is the buyer permitted to use the picture on a website or in any sort of marketing or promotional setting (website, etc) without written consent.

Will my custom artwork appear on your website?
All Custom work has the possibility of being turned into a print and sold in the digital print page of this website.

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